Terms of Use

Terms of Agreement

This page explains the terms and conditions by which the client ( “you,” “customer”) may use Honest Crafters Pte Ltd ( “Honest Crafters,” “we” “us”) cleaning, reparation and restoration services (collectively the “service”) for your items. By accessing or taking up our service, you agree that you have read, understood, and agree to be bound by the terms of use (the “Agreement”), whether or not you are a registered user of our Service.

All Rights Reserved

We reserve the right to amend this Agreement at any time. Your continued use of our service after any such change takes effect constitutes your acceptance of the new terms and conditions. If you do not agree to any of these terms or any future Terms and Conditions, your only remedy shall be to not use or endorse our services. This Agreement applies to all customers, members and others who access the service.

Service Terms & Conditions

We may, without prior notice, change the Service, stop providing the Service or features of the Service (to you or generally), or create usage limits for the Service. We may permanently or temporarily terminate or suspend your access to the Service without notice or liability to Honest Crafters, for any reason or for no reason, including if in our sole determination you violate any provision of this Agreement. Upon termination of this Agreement or your access to the Service for any reason or no reason, you will continue to be bound by the terms of this Agreement which, by their nature, should survive termination, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.


Upon your acceptance of the Terms of Services herein and making payment for the relevant service(s)indicated overleaf, we may in our sole discretion deny refunds if you wish to make any changes or cancellations to your order.

Service Rules

We exercise utmost care in processing items entrusted to us and will always have your item’s best interest in mind, we will provide the most suitable service, in our opinion, for each individual item. Nevertheless,we will not assume responsibility for any inherent flaw or defect that is/ are not readily apparent prior to proceeding with our service.


All transactions are final. Honest Crafters may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behaviour that entitles us to a corresponding counterclaim.

Advance Payment Term

Payment is to be made before the start of our services, this is to prevent any cancellation when services are rendered. Advance payments are a protection against nonpayment. An advance payment guarantee serves as a form of insurance, should the workmanship fail to meet the obligation of services rendered, we will provide re-service for the item.


Due to overwhelming volume, we may not be able to keep you updated on the progress status of your bag. Rest assured we exercise utmost care and will get in touch once your items are ready for collection.

Duration of Service

We provide an estimated duration for the service, which could vary from the actual duration taken. Any add-on requests or servicing on the item will lead to a longer waiting duration. Choosing our service means agreeing to the provided estimated duration and any extensions thereafter. A delay in the collection date does not void the service Agreement.

Loss of Item

We are not responsible for any loss of accompanying articles such as detachable straps, dust bags, coins, keys or any other articles that are reasonably removable/detachable from the item of service. Please ensure that you have removed all such articles before handing the item over to us.

Remedies of Reservice

By using our services and accepting the Terms of Services herein, you agree to have photos of your items taken for marketing and/or promotional purposes,with no credit and/or remuneration given.


By working with Honest Crafters, you agree to defend, indemnify and hold Honest Crafters and its subsidiaries, specialists, licensors, managers and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the service, including any data or content transmitted or received by you; (ii) your violation of any terms of this Agreement, including without limitation your breach of any of the representations and warranties you make in this Agreement; (iii) your violation of any third-party rights, including without limitation any right of privacy or Intellectual Property Rights; (iv) your violation of any applicable Singapore law, rule or regulation; (v) any claim or damages that arises as a result of any of your content or any that is submitted via your account.

Jurisdiction & Choice of Law

The Terms of Services herein shall be interpreted, construed and enforced in all respects in accordance with the laws of the Republic of Singapore. You irrevocably consent to the non-exclusive jurisdiction of the courts of the Republic of Singapore, in connection with any action to enforce the Terms of Services herein, to recover damages or other relief for breach or default under the Terms of Services herein, or otherwise arising under or by reason of the Terms of Services herein.

Discounts and Promotions

All existing and new discounts​/promotions may not be used in conjunction with other discounts, promotions, or packages (e.g. Honest Package).

Private Members Club

Discount applies for all services, on any number of bags customer wishes to send in for servicing.
Discount not applicable for purchase of leather aftercare products.

Discount is applicable for the duration of the membership.

Discount not applicable on package deals or combined with other promotions.

We adhere to our Non-Refund/Cancellation/adjustment policy to transactions made before the purchase of membership.

We reserve the rights to deny refunds/cancellations/adjustments if your membership card unique reference code is not presented/flashed before processing the order of payment. 

Your membership card must be presented/flashed to take advantage of all Private Members Club offers.

Digital membership card indicates expiry date of one (1) year since join date.

Contact Us

If you have any questions regarding this Agreement, you can contact us at hello@honestcrafters.com

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Copyrights © 2021 Honest Crafters Pte Ltd. All Rights Reserved.