Question 1

Where are you located at?

Accepted Answer

Visit our flagship store at 110 Lorong 23 Geylang, #03-08 Victory Centre, Singapore 388410 – open daily from 10am to 10pm. Walk-ins are welcome.

Store hours:
Monday – Sunday 10am – 10pm SGT
Open every day, including on public holidays. For updates on our holiday operating hours, you may check our Google business listing here: https://g.co/kgs/1xZ1Xp6.

Online enquiry channel hours:
Monday – Saturdays 10am – 6pm SGT
Closed on Sundays and public holidays

For bookings and enquiries:

Call us: 
+65 6337 6616

WhatsApp us: 
+65 9487 0688

Question 2

What are your operating hours?

Accepted Answer

Our store location is open every day from 10am to 10pm. We are open on public holidays but operating hours may differ. For updates on our holiday operating hours, you may check our Google business listing here: https://g.co/kgs/1xZ1Xp6.

Our online enquiry channels operate from 10am to 6pm on Monday – Saturday, and are closed on Sundays and public holidays.

Question 3

How do your restoration services work?

Accepted Answer

When you contact us via Whatsapp or visit us in-store, our team will provide a detailed assessment for existing damage on your leather item in order to recommend services to improve its condition. A quote would also be provided that includes the total cost of services and expected work duration. Should you wish to proceed, we will arrange for a pick-up/drop off for your item. Once your item is in our studio, our leather crafters will begin the restoration process and provide timely updates to you. Upon completion of all restoration work, we will arrange for a delivery/pick-up based on your availability.

Question 4

Where is the restoration work completed?

Accepted Answer

All restoration work is completed in Singapore in our studio by our team of highly skilled artisans and crafters. We also offer on-site services for car seats and leather furnishings like sofas and chairs.

Question 5

How can I make payment?

Accepted Answer

Payment can be made via debit/credit card, PayNow, PayLah, digital bank transfer, and cheque.

As part of our assessment process, we will provide you with a comprehensive quote for your item(s) detailing the service cost and expected duration. Once agreed upon, you will be required to pay 100% upfront in order for the restoration work to commence. We will send you an invoice via WhatsApp messaging and/or email. Please note that this invoice will also include the reference code for your collection or return delivery.

Question 6

How can I check the status of my item?

Accepted Answer

Tracking the status of your item can be done by contacting our after-sales support team via Whatsapp through the following link:  https://api.whatsapp.com/send?phone=6580285311

You will be asked to provide your order confirmation code (REF-XXX) for verification. Our team will provide you with updates throughout the restoration process as well as arrange for a collection/delivery once restoration works for your item(s) has been completed.

Question 7

Can you really repair or restore my leather items back to their original condition?

Accepted Answer

Our repair and restoration services aim to return your items to their best possible condition. Due to the natural patina of certain leathers—such as Vachetta and patent leather—restoration alone may sometimes be insufficient. In these cases, our team may recommend replacement or a full colour redye. We will always collaborate closely with you to understand your needs and expectations before proceeding with any work.

Question 8

Do you offer pickups and delivery services?

Accepted Answer

Yes. For items such as bags, shoes, & small leather goods, the pick up and delivery service is inclusive when you take up our restoration service(s) for your item(s). This service is meant for one address only, unless stated otherwise. Should you choose not to take up the services after your item(s) has been picked up by our team, a chargeable fee of $25 SGD shall be imposed to have the item(s) delivered back to you. In the event of a change of address for either pick up or delivery of item(s) that is not notified to us 24 hours before the confirmed timing, a chargeable fee of $25 SGD shall be imposed.

Pickup and delivery is not available for home furnishings where the restoration work is done on-site.

Question 9

What kind of brands do you specialize in?

Accepted Answer

We specialize in all luxury brands such as Hermès, Gucci, Louis Vuitton, Dior, Prada, Fendi, Bottega Veneta, YSL, Balenciaga and more. For shoes, we specialize in brands like TOD's, Salvatore Ferragamo, Christian Louboutin, Maison Margiela, and more.

Question 10

Do you offer corporate restoration services?

Accepted Answer

Yes, we offer dedicated corporate restoration services for businesses and organizations at preferable rates. Our team specializes in the restoration and maintenance of bags, shoes, wallets, leather furnishings, and car seats—ideal for corporate offices, hospitality, retail, and other commercial environments.

If you’re interested in learning more or setting up a corporate account, please reach out to us via WhatsApp at +65 9487 0688 or email enquiries@honestcrafters.com. We’ll be happy to discuss your requirements and tailor a solution for your business.

Question 11

Can you remove odour or musty smells from leather items?

Accepted Answer

We offer an odour reduction service for leather items affected by musty smells or other odours. While our professional cleaning and deodorizing process can reduce unwanted smells, complete removal cannot always be guaranteed, as results depend on the source and severity of the odour as well as the condition of the leather. We will assess your item and recommend the most effective treatment available.

Question 12

Do you have experience working with exotic leather?

Accepted Answer

Yes, our team has extensive experience restoring and caring for a wide range of exotic leathers, including crocodile, alligator, elaphe (water snake), python, ostrich, lizard, and other specialty hides. Each exotic material requires specialized techniques for cleaning, repair, and colour matching to preserve its unique texture and durability. We follow best practices in handling and restoration, ensuring every piece receives expert attention and maintains its integrity.

Question 13

Can you create new designs using my existing leather materials?

Accepted Answer

Yes, we offer a unique Restoration by Design (upcycling) service where your existing leather materials are thoughtfully reworked into entirely new, bespoke creations. Instead of simply restoring an item, we collaborate with you to transform worn or outdated pieces into functional, stylish accessories—like turning a declining clutch into a custom cardholder—preserving the original leather’s character and sentimental value.

This approach not only extends the life of your leather goods but also embraces sustainability by reducing waste and maximizing the use of precious materials. If you’re interested in exploring how your leather items can be reimagined into something fresh and meaningful, speak with one of our crafters for a personalized consultation.

Question 14

Can you remove mould stains from leather items?

Accepted Answer

Our mould removal service is primarily designed for hygiene—to reduce mould growth and spores on your leather items and help prevent further damage or health risks. While this treatment can lessen the appearance of some stains, it is not intended for complete removal of mould stains or discolouration. For customers seeking aesthetic improvements or restoration of the leather’s original appearance, we recommend our colour restoration services in addition to a mould removal service, which are better suited for addressing visible stains and discolouration.

Question 15

Will the texture of my bag change after restoration or colour touch-up?

Accepted Answer

Texture changes are sometimes a natural part of the restoration process, especially when addressing severe wear or deep stains. The extent of any change depends on the original condition of the leather and how much pigment or treatment is required to achieve the desired colour and coverage. In cases where more pigment must be applied to cover significant damage, the leather may feel slightly different—typically a bit firmer or less supple than before.
Our team always aims to strike a careful balance between restoring your bag’s appearance and preserving its natural feel. Before starting any work, we’ll assess your bag and clearly explain what to expect, so you can make an informed decision about your restoration options.

Question 16

Do you offer bespoke services?

Accepted Answer

At Honest Crafters, we use the term "bespoke" to describe the tailored and personalized approach we expect our craft artisans to follow for each item in our studio. This includes design, material/leather selection, engineering and finishing. While we offer bespoke services, it is important to emphasize that we are not a factory and workmanship will reflect handmade leather craft.

Question 17

What can I expect from cleaning services?

Accepted Answer

Our cleaning and polishing services are recommended for hygiene and maintenance purposes and are targeted at reducing stains and cleaning of metal wares. The efficacy of our cleaning services is dependent on the material of your leather item as well as the duration of how long the stain has set in.

FAQ