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  • Where are you located at?
    We are located at 110 Lorong 23 Geylang, #03-08, Victory Centre, Singapore 388410. You can reach us at +65 9487 0688 via Whatsapp to enquire on directions to get to us.
  • What are your opening hours?
    We are open every day from 10.00am - 10:00pm, including Public Holidays. Our online enquiry channels operate from 10am - 6pm on weekdays and Saturdays, and are closed on Sundays and Public Holidays.
  • How does your service work?
    1. Contact us via our WhatsApp Hotline at +65 9487 0688 with photos and information of your actual item. Our specialist will advice you on the suited services. 2. Receive an estimated quote and service duration. Once confirmed, we can arrange a pick up for your item(s). 3. Alternatively, you may book an appointment by WhatsApp or drop by our artisanal studio to receive our quote following the physical assessment with our specialist.
  • Where is the work completed?
    Our studio is located in Singapore with a team of highly skilled artisans and crafters. Our unique set up ensures that each aspect of an order is attended to by a specialist and all items are carefully processed and managed in-house.
  • How can i make payment ?
    We will provide you with a comprehensive quote for your item(s). Once agreeable, you will be required to pay 100% upfront to approve your quote and the work to commence. We will send you an invoice via WhatsApp messaging or email. Payment can be easily arranged via Debit/Credit card, PayNow, PayLah, digital bank transfer and Cheque. Please note that this invoice will also include the reference code for your collection or return delivery.
  • How can I check my order status?
    Customers are sent an SMS, WhatsApp and/or email notification on the completion of their order. You will be provided with notification updates including our after-sales support messaging link to check for the status enquires for collection and delivery. You can reach our After-Sales Support line at this link https://api.whatsapp.com/send?phone=6580285311 and text us your Ref-Code for verification.
  • Can you repair or restore my leather items back to their original condition?
    Our repair and leather restoration services are always completed with the goal of returning your items to the best condition possible. It is important to note that leather differs from other materials in that it develops its own unique character over time and your items may never look identical to factory-like condition. As such, our services always aim to rejuvenate, refresh and bring a new lease of life to your items.
  • Will mould removal services completely remove mould stains?
    For mould removal services, it is recommended for hygiene purposes only and not for mould stains removal. There are some cases in which stains have become part of the fabric or leather can be permanent. There is no guarantee of a 100% removal of mould STAINS. Continual attempts will cause dye loss or damage to the fabric/ leather, known as chafing or fraying. Our restoration services are recommended for aesthetic improvements.
  • Pick & Delivery ?
    The pick up and delivery service is inclusive when you take up our restoration service(s) for your item(s). This service is meant for one address only, unless stated otherwise. Should you choose not to take up the services after assessment is done in our studio, a chargeable fee of SGD$25 shall be imposed to have the item delivered back to you. In the event of a change of address for either pick up or delivery of item(s) that is not notified to us 24 hours before the confirmed timing, a chargeable fee of SGD$25 shall be imposed.
  • Do you restore high-end luxury brands Hermes, Chanel ?
    Yes we have a dedicated team of artisans and crafters to handle your items.
  • Do you have corporate package?
    Yes, If you’re a interested in setting up a corporate account with Honest Crafters, simply reach out to us via WhatsApp +65 9487 0688 and/ or email us at enquiries@honestcrafters.com.
  • Can You Restore Exotics?
    Yes, we regularly work with crocodile, alligator, elaphe (water snake), python, ostrich, lizard and many others.
  • Can you remove the odour / musty smell from leather?
    We offer odour reduction service for items with musty smell or odour issues. There is no guarantee of 100% removal as we can only reduce as much as the condition of the item allows.
  • Can you re-work material ?
    Yes, we have service for restoration by design where we can create a new design by using re-worked material. Speak to our specialist for more information.
  • Can you remove mould stains from bags?
    For mould removal services, it is recommended for hygiene purposes only and not for 100% mould stain removal. Our restoration services are recommended for aesthetic improvements for such stains.
  • Will the texture of my bag change after pigments have been applied?
    Sometimes there can be a compromise between texture and aesthetics with restorations, but we always do our best to find an artful balance while keeping the leather as soft as possible. Changes in texture are determined by severity of wear and how much pigment needs to be applied. We will always let you know what to expect during your our service process.
  • Do you offer bespoke service?
    At HC we use the term bespoke to describe the tailored and personalized approach we expect our craft artisans to follow for each order. This includes design, material / leather selection, engineering and finishing. While we offer bespoke services, it is important to emphasize that we are not a factory and workmanship will reflect handmade leather craft.
  • What can I expect from cleaning service?
    Our cleaning and polishing services are recommended for hygiene and maintenance purposes only. Our cleaning and polishing services are targeted at improvement of stain reduction and cleaning of metal wares. Stains are effectively removed only if treated immediately upon the incident.
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